Manage hundreds of service work orders at a time. Your service coordinator will have the ability to track each customer request from a single location. From the color-coded service center, office staff will know when the work has been completed and can proceed to inform the customer.
Field technicians can log the work they performed directly from the job site, collecting customer signatures and sign-off using their mobile devices. When the service is completed, the back office will be able to immediately invoice and update the customer, while service coordinators can send documentation via email from within the module.
Whether you’re working with a service work order or a service contract, Cube allows you to create the service billing and send it to your customer via email from the platform.
Keep track of all your service recommendations and keep your customers happy. The service recommendation tool gives technicians the ability to flag any issues that they discover so they can be reported to customers.
Keeping track of the hundreds of assets across your service sites can be a nightmare. With asset tracking, you can document which equipment is installed at each site, track specific parts and add documents such as pictures and instruction manuals.
Why waste time tracking your project documents? Under each project you’ll be able to upload and share information with all team members. Staff will be able to upload pictures and reports from the field as they become available.
The weekly schedule tool allows you to easily visualize your entire workload so you can identify bottlenecks and reassign tasks from one person to another. You can filter by employee or by groups of employees.
Your field staff can access Cube on the go through its mobile app, allowing technicians to view their assignments, navigate to their destination and enter time information for payroll when they’re done.
Copyright 2017 CUBE-USA. All Rights Reserved.©
